CRISIS HOTLINE
The Center provides 24-hour, seven days per week access to specially trained clinicians who can assist individuals experiencing a behavioral health crisis. The clinicians can mobilize the MCOT team for an on-site assessment, direct them to the Triage Program for a face-to-face assessment, direct them to the Admissions Unit for admissions into regular adult mental health services, or provide information and referral to other community supports.
CRISIS RESPITE
The Crisis Respite Center is a 16-bed facility that offers short-term respite services for individuals needing assistance stabilizing their behavioral health condition. The facility is a step down from a higher level of care, such as the state hospital, when the individual may need a little more time to feel comfortable before returning home. It can also help someone who identifies they may need additional support to avoid falling into a crisis situation. Occasionally the facility is used to help the homeless population while transitioning into a more permanent housing option. In addition, two beds are set aside for individuals with Intellectual Disabilities.
CRISIS TRIAGE
The Crisis Triage Program is located at 301 Londonderry and is a location for 24-hour, 7 day per week face to face assessments for individuals experiencing a behavioral health crisis. In addition, the staff can coordinate outpatient or inpatient services as needed. Psychiatric consultation is also available via telehealth when required.
The Crisis Treatment Center (CTC) was designed to provide additional crisis services to individuals in the catchment area. The CTC contains two new programs. These include the Extended Observation Program and the Crisis Residential Program. In the Extended Observation program, individuals may be brought in and held for up to 48 hours to determine the level of care needed to deal with their crisis. Individuals are provided active treatment and then re-assessed to determine the treatment necessary to help them deal with their crisis situation. In the Crisis Residential Program, individuals can receive intensive inpatient care on a voluntary basis to cope with their current situation. Individuals typically stay between three to ten days and receive medication, counseling, and discharge coordination. In addition to the new programs, the CTC now houses the 24-hour triage services previously offered at the Crisis Care Center location.
ASSERTIVE COMMUNITY ENGAGEMENT (ACE) TEAM
This team provides intensive community-based services to individuals with multiple complex issues, including homelessness, substance abuse issues, criminal justice involvement, and untreated behavioral health issues. The team works to engage these individuals who have not adapted well to traditional behavioral health service models. The team identifies ways to meet the individual where they are and identifies ways to get them involved in various services and supports.